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Events for July 8, 2020 › Upcoming events for health professionals

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6:30 pm

How to effectively manage complaints, including practical strategies, when dealing with difficult patients for Practice Administrative Staff

July 8 @ 6:30 pm - 8:30 pm

Practice Administration Staff are invited to attend this online session.  The learning outcomes are: Understand the part that admin staff play in the complaints handling process How can admin staff contribute more effectively to reducing complaints in the practice How can we identify trouble areas and improve on them in our practice Practical strategies for […]

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